For a small online business in Sri Lanka, the parcel is often the only time a customer “meets” your brand in person. A little care in packing can earn a review, a repost on social media and a second order.
1. Protect the product first
Use self-seal cellophane bags to keep products clean and dry — especially clothes, stationery, accessories and food items. Add a fragile sticker on the outside for anything breakable so couriers handle it carefully.
2. Add a thank-you card
A printed thank-you card feels personal even when you send hundreds of orders. Write the customer's first name by hand for an extra touch. Use the back of the card to share your Instagram handle, WhatsApp number or a discount code for the next order.
3. Seal it with a sticker
Round “Thank you” stickers make a plain bag or tissue wrap look finished. Black-and-white designs suit almost any brand colour.
4. Make it shareable
Customers love to post nice packaging. Ask them to tag you, and repost their stories — it's free marketing that builds trust.
5. Keep costs under control
Buy cards and stickers in 50 or 100 packs and keep a small packing station so every order looks the same. Our Online Seller Starter Kit puts the essentials together in one click, and larger quantities are available through our business orders page.
